Members Testimonials

Judi, you were very prompt in your response times and very helpful! All my issues were resolved and all my questions were answered. Thank you!! - Andrew A

Nicole is always so kind and helpful !!!! - Brea J

Nicole has a good, personable manner. She took care of my financial needs. Thanks, Susan D

Miriam is great to deal with. Her quick responses to our endless questions and requests had always been a painless process. There had never been a moment when I would hesitate to write or call her. Great asset to the Credit Union. Do keep up the great work Miriam. - Anthony L

Nicole, it was good speaking with you yesterday.  It was very encouraging to hear a friendly voice at the other end of the line. For the 35 years or so that I have been a member, the financial and other support services provided by The Energy Credit Union have been essentially flawless, devoid of problems.  The few times I have had a concern, you have been extremely kind, reassuring, and helpful.  And always you have affected a timely and satisfactory resolution!  A big THANK YOU! for everything you do on behalf of all Energy Credit Union members. - Colleen R

Marcia, it is always a pleasure doing business with you. I appreciate all your assistance and patience with us during the lending process. You are amazing at what you do and you are one of the reasons why I will keep doing business with Energy CU. Paying off high interest loans feels like a weight was lifted from my shoulders. Vince – Member since 2014

I have been a member of the Energy Credit Union for about 30 years. In all these years I have enjoyed an excellent banking relationship with them. Staff are always professional and courteous. I appreciate the awesome customer service I receive here. Staff members are always willing to make suggestions and provide banking solutions which work in my favour. The Energy Credit Union offers personalized service that banks can’t match. Special shout-out to Nicole, Mark, Marcia and Miriam for always providing service excellence!!

We’ve had the pleasure of working with Cori for our financial needs for many years. Her advice and guidance has been so helpful!  She is always patient with our many questions and always responsive in finding the best solutions that work for us!  Thank you once again for your help!

I called with questions, and even though they weren't going to be able to help me at their bank, Jesse helped me figure out another solution. Greatly appreciate the good customer service.

I was fortunate to get the service of Miriam Rivera this week once again.  She is so pleasant and so personal.  Her service is impeccable.  Every time I dealt with her the experience was same.  She is an excellent customer service rep and a very valuable member of the Energy Credit Union.

Energy CU treats its members like family. They will always offer a solution that meets the needs of members, unlike many other financial institutions.

“I wish to thank your entire team for being supportive during these times! In all my years with TECU, they go above and beyond, the most empathetic team I’ve had the honor to know. They listen to your personal situation, make suggestions and help you during these times both emotionally and financially! With all other financial institutions not willing to help, they have been there for me! Thank you for all your help!”

I want to give an incredible shout out to Cori. I was struggling today with a lot of things and Cori was AMAZING!! She spent so much time with me today on the phone. She was professional; kind and so patient. She really was spectacular! Sometimes we do not acknowledge the good things in life, we only reinforce negative things.  I like to thank and appreciate wonderful customer service and Cori today rocked it!

Fantastic!!!! Always helpful, happy returns messages super fast, always fast and efficient. Always looks out for member. Super happy with my credit union!

Thank you so much!! I have to say since joining the tecu I have received nothing short of fast, knowledgable and efficient staff. I prefer dealing with the credit union then my own personal bank and will definitely consider transfer all my banking when my mortgage comes for renewal. Keep up the great work

First and foremost I need to Thank You for your outstanding diligence, kindness and attentiveness for me Always.

As I am sure you are aware, my husband retired from the T.T.C. almost four years ago and we now live about 5 hours away from your credit union. However, we have always enjoyed such wonderful service from everyone we have dealt with that we would not dream of changing. Thank you so much for your assistance today with my transaction.

You have helped me buy my truck & my house.

Thank you so much, the Energy Credit Union is fantastic and I am pleased that it’s so easy to request funds from my account.

I walked into the loan office hopeless, lost and confused coming from a broken marriage after 21 years. Where do I start? How do I pick up the pieces. But after speaking with staff who took the time to walk me through the different services provided by the Energy Credit Union that would cater to my needs. Now the future looks brighter for my kids and I. I went in hopeless, came out hopeful. Thank you!

I am very pleased with the service we received from TECU as a whole. Staff is extremely knowledgeable and efficient which made our mortgage transfer so easy. Being a member of an organization like this feels really good!